1970 srl
Can I have my order delivered to an address different from my home address?
We can deliver your order to the address you provide, provided it is not a hotel or hospital address. Otherwise, we can ship to your workplace or holiday home.
How many days will it take to receive a refund in case of a return?
Upon receiving your package, 1970 srl will inspect the item to verify its integrity. If the inspection is successful, you will receive your refund within 14 working days. As soon as we receive the return, we will send you a notification to confirm the start of the inspection and refund process.
Can I modify or cancel my order?
If you have second thoughts about your recent order, contact our Customer Service as soon as possible. We will be ready to provide you with all the information you need.
Is it possible to include a personalized message in the package?
Of course! For gifts, 1970 srl is happy to assist you in adding a personalized message to the package. Contact our Customer Service to find the best way to proceed.
I would like to have an engraving on the gift I am giving—Is this possible?
We are also pleased to assist you with this customization, provided the item you purchase is suitable for engraving. You can request the engraving at your nearest 1970 srl store.
Do you have any specific maintenance tips for the items?
Depending on whether you purchase an item made of gold, silver, or other materials, you will find all useful maintenance tips in the “Care Instructions” section of our website or in the leaflet included in the package. Remember that our 1970 srl boutiques are available to take care of the cleaning and repair of your items, assisting you with great professionalism at all times.
How can I ensure I am buying the correct size of the item I want to order?
For necklaces and earrings, you will find detailed dimensions in the product description. For rings and bracelets, we recommend following the guidelines in the “Size Guide” section on our website.
What payment methods do you accept?
We accept all major payment methods: credit card (Visa, Mastercard, American Express), PayPal, bank transfer, and cash on delivery (COD) – only available for orders in Italy, with a 5€ surcharge.
Can I track my order after it has been shipped?
Yes, as soon as your order is shipped, you will receive an email with a tracking code and the courier’s link. You can check the delivery status in real time directly on the courier’s website or in the “My Account” section of our 1970 srl website.
Do you offer a warranty on purchased items?
All 1970 srl products come with an official warranty from the date of purchase, covering material and manufacturing defects. To activate the warranty, keep your receipt and certificate of authenticity (if included).
Is it possible to receive the package in gift wrapping?
Absolutely! We offer a free gift wrapping service for all orders. You can select this option during the checkout process or inform our Customer Service. The packaging includes gift paper, a ribbon, and a customizable tag.
Do you ship internationally?
Yes, we ship to all of Europe and numerous non-European countries (including the USA, Canada, Japan, and the UAE). Shipping costs vary based on the destination country and order weight – you can calculate them in real time during checkout. For non-European countries, please note that you may be subject to customs duties and local taxes at your own expense.
What happens if the desired item is out of stock?
If the item you want to purchase is out of stock, you can join the waiting list on the product page. We will notify you immediately when it becomes available again. Alternatively, our Customer Service can suggest similar products or confirm restocking times.
Can I request a size adjustment for a ring or bracelet?
Yes, 1970 srl offers a size adjustment service for rings and bracelets, within technical limits depending on the model and material. The service is free for products under warranty; for others, a small fee will apply. Contact our Customer Service or visit a store for more details.