Delivery & Returns – Passavinti 1970 srl

Company Name: passavinti 1970 srl

Contact Email: passavinti1970@gmail.com

Orders placed by 12 PM noon (GMT+1) from Monday to Friday will be processed and shipped from the warehouse within 24 working hours.
Once an order is placed, modifications or cancellations are not permitted. You must wait for delivery to exercise the right of withdrawal.
A Shipping Confirmation email will be sent to you, allowing you to check your order details and shipping status.
Express shipping is provided by default, with delivery within 1-3 working days. Shipping fees apply unless there are active free shipping promotions.
For products marked “unavailable” or “pre-order” on the website, the aforementioned timeframes start only from the moment the products are actually available in our warehouse (as specified in the Terms of Sale).
All orders are processed automatically; shipping and delivery times cannot be modified. Couriers do not deliver on Saturdays, Sundays, or Italian public holidays, and delivery may be delayed during these periods.
For deliveries to countries outside the CEE, customs clearance procedures may cause delays beyond the original estimates. In all cases, products will be delivered within 14 days in compliance with legal requirements.
After the order is shipped, an email with package tracking details will be sent. You can track the shipping status 24 hours after dispatch by clicking the tracking link in the email or entering the tracking number.

You may return products within 14 days of receipt if you are not satisfied for any reason. Products must be in their original packaging with original labels intact, and safety labels must remain attached and undamaged.
After receiving the order, please wait 24 hours for the delivery confirmation to be updated in your personal account before requesting a return.
Registered users can process returns directly through their personal account. Unregistered users can request a return by clicking the “Non-registered user” link below.

First, check your bank account details again.
Contact your credit card company, as it may take time for the refund to be officially posted.
Then contact your bank, as there is often a processing period before refunds are credited.
If you have completed the above steps and still not received your refund, please contact us at passavinti1970@gmail.com.

To exchange for the same item, please send an email to passavinti1970@gmail.com first, then ship the item to the specified address: {physical address} (please add the actual shipping address).

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of the returned item. A gift certificate will be mailed to you once the returned item is received.
If the item was not marked as a gift, or the gift giver had the order shipped to themselves first, the refund will be sent to the gift giver, who will be notified of the return.

For questions related to refunds and returns, please contact us at passavinti1970@gmail.com.